Terms of Use & Privacy Policy

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

If you do not accept the terms and conditions, you should not use this website. If you continue to access the website then this signifies your acceptance of these Terms and Conditions. Please read them carefully. They do not affect your statutory rights.

Our Wesite

Site Access

  • This website is operated by CS Sports Therapy. The use of the sites www.cssportstherapy.com; www.csportstherapy.co.uk; & www.cssportstherapy.org, is subject to the acceptance of these Terms and Conditions. We may amend these terms of use occasionally, and if so the latest version will be displayed on this page.

  • The Website is operated by CS Sports Therapy referred to as “we" or "us" or "our".

  • “Users" refers to the users of the website collectively and/or individually.

  • "Moderator" refers to a moderator, who is responsible for and has direct authority over the management of the website and/or forum. Moderators may include our staff and/or independent third parties.


Intellectual Property

  • The content of these pages is copyright of CS Sports Therapy 2020

  • All images, logos, text, software and source codes are all protected by copyright laws and are owned and controlled by CS Sports Therapy

  • No part of this website may be reproduced or stored in any way.

  • Any material you upload to our site will be considered non-confidential and non-proprietary

External links from the site

  • CS Sports Therapy is not responsible for the content of the websites linked to this website. The inclusion of these links does not necessarily mean that CS Sports Therapy endorses or approves of the information contained within those sites.

The Contract Between Us

  • Any contract for purchases made through the website will be with CS Sports Therapy via the secure payment system of PayPal. CS Sports Therapy must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

  • Once payment has been received CS Sports Therapy will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. CS Sports Therapy  acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

  • CS Sports Therapy is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.


Payment Details

  • CS Sports Therapy  accepts payment by the secure payment organisation PayPal Visa, MasterCard. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion

  • Upon receiving your order PayPal carries out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched, apart from magazine subscriptions, which, due to their nature are invoiced before the magazine is dispatched.

Availability of Goods You Order

  • If CS Sports Therapy has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by CS Sports Therapy  from your credit card will be re-credited to your account and CS Sports Therapy will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. CS Sports Therapy  will not be obliged to offer any additional compensation for disappointment suffered.

  • Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

  • Changes to This Agreement CS Sports Therapy reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Virus Protection and Compatibility

  • CS Sports Therapy has implemented specific precautions in order to detect computer viruses and ensure browsing in a secure environment. However, we cannot guarantee that the website is virus-free and secure at all times.

  • We are not liable for any loss or damage resulting from any virus or violation of security. We do not provide warranties as to the compatibility of the Website with your computer systems, software and/or hardware.

Warranties and Liabilities

  • We cannot certify that the website will be uninterrupted or error free, or any links contained within it.

  • You acknowledge that CS Sports Therapy will not be responsible for any damages (including, without limitation, damages for loss of data, business, profit, revenue or wasted management time or the lost time of employees) arising out of the use or inability to use the materials on this site.

Data Collection

  • When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only and for no other purpose.

  • CS Sports Therapy is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

  • All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Entire Agreement

  • These terms and conditions constitute the entire agreement between you and us in relation to your use of the Website, and override all previous agreements in respect of your use of the Website.

Jurisdiction - The use of this website and any disputes which may arise in relation to our website are subject to the laws of England

The services we provide on a day to day basis

Personal information we collect about you

CS Sports Therapy may collect and use the following personal information about you:

  • your name and contact information, including email address and telephone number and company details

  • your gender information

  • your billing information, transaction and payment card information

  • your personal or professional interests

  • your contact history, purchase history and saved items

  • information from accounts you link to us, eg Facebook

  • your responses to surveys, competitions and promotions

This personal information is required to provide services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing services to you.

How your personal information is collected

We collect most of this personal information directly from you—in person, by telephone, text or email and/or via the website. However, we may also collect information:

  • from a third party with your consent, e.g. Sports Injury Fix

  • via our IT systems, e.g.:

          *  Sports Injury Fix Software

          * automated monitoring of our websites and other technical systems, such as our computer networks and communications systems, email and instant messaging systems


How and why we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:

  • To comply with our legal and regulatory obligations;

  • For the performance of our contract with you or to take steps at your request before entering into a contract;

  • For our legitimate interests or those of a third party; or

  • Where you have given consent.


A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The table below explains what we use (process) your personal information for and our reasons for doing so:


What we use your personal information for


To provide you a service

CS Sport Therapy Comply with legal and regulatory obligations in the following ways:

  • Ensuring business policies are adhered to, eg policies covering security and internet use

  • Operational reasons, such as improving efficiency, training and quality control so CS Sports Therapy can deliver the best service for you at the best price

  • Ensuring the confidentiality of commercially sensitive information

  • Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range or other efficiency measures

  • Preventing unauthorised access and modifications to systems

  • Updating and enhancing customer records

  • Statutory returns

Who CS Sports Therapy shares your personal information with

We routinely share personal information with:

  • third parties we use to help deliver our services to you, e.g. payment service providers

  • other third parties we use to help us run our business, e.g. marketing agencies or website hosts;

  • third parties approved by you, e.g. social media sites you choose to link your account to or third party payment providers;

  • our bank


CS Sports Therapy only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you.


Where your personal information is held

  • Information may be held at our office, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).


How long your personal information will be kept

We will keep your personal information while you have an account with us or we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:

  • to respond to any questions, complaints or claims made by you or on your behalf;

  • to show that we treated you fairly;

  • to keep records required by law.


  • We will not retain your personal information for longer than necessary for the purposes set out in this policy.

  • Different retention periods apply for different types of personal information.

  • When it is no longer necessary to retain your personal information, we will delete or anonymise it.


If you would like further information please contact us


Your rights - you have the following rights, which you can exercise free of charge:

Access The right to be provided with a copy of your personal information (the right of access)

Rectification The right to require us to correct any mistakes in your personal information

To be forgottenThe right to require us to delete your personal information—in certain situations

Restriction of processingThe right to require us to restrict processing of your personal information—in certain circumstances, eg if you contest the accuracy of the data

Data portabilityThe right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations

To objectThe right to object:

   * at any time to your personal information being processed for direct marketing (including profiling);

   * in certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision-making - The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you


For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.



Keeping your personal information secure

CS Sports Therapy have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


How to complain

We hope that we can resolve any query or concern you may raise about our use all complaint should come through either our website ‘Contact Us’ or via email cssportstherapy@yahoo.co.uk



This privacy notice was published on [22/05/2018] and last updated on [01/06/2020]